DevOps Engineer & Technical Operations Lead

Hello, I'm
Nick Lanning.

Versatile DevOps engineer with 14+ years of experience owning CI/CD pipelines, release management, and Atlassian toolchain administration — bridging engineering, operations, and the business.

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Who I Am

A little
about me.

I'm a DevOps engineer and technical operations lead based in Fort Mill, SC, with a B.S. in Computer Science from UNC Charlotte. Over the past 14+ years, I've built my career at a B2B contact center software company, growing from on-site product installations into owning the full software release lifecycle for 20+ products.

I thrive at the intersection of engineering and operations — whether that's automating build pipelines, managing cross-department compliance efforts, recruiting and onboarding developers, or acting as the calm escalation point when things get complex. I'm equally comfortable writing code as I am communicating with executives.

I'm currently exploring my next opportunity and am open to DevOps, release engineering, or technical operations roles where I can bring both my technical depth and my people-and-process skills to a great team.

14+
Years of Experience
160+
Repos Migrated to GitHub
300+
Releases Deployed
1,167+
Jira Tickets Resolved
Career

Work
Experience.

2015 — 2025
T-Metrics, Inc.
DevOps Engineer / Software Developer

Charlotte, NC (Remote) — Owned the full software release lifecycle for 20+ contact center products and led CI/CD infrastructure, Atlassian toolchain administration, and cross-functional technical operations.

  • Executed 116 hotfixes/RCs in a single year and 72 releases in another on a strict two-week cadence
  • Migrated 160+ repositories from on-premises Git to GitHub; stood up new Bamboo CI server with Docker CE/Moby containerization
  • Administered entire Atlassian toolchain (Jira, Bamboo, Crucible, Confluence), replacing manual processes with automated builds
  • Designed automated side-by-side build packages, reducing multi-hour release work to under two hours
  • Coordinated a multi-department FedRAMP/EEOC compliance effort managing 16 concurrent release candidates across interlinked products
  • Wrote the company's first external API (Eastman Screen Pop), establishing a template for future integrations
  • Triaged 200+ Developer Help tickets in a single year — more than any other team member
  • Led all technical recruiting and onboarding for R&D for 7+ years; designed a two-week onboarding curriculum still in use today
2010 — 2015
T-Metrics, Inc.
Product Specialist

Charlotte, NC — Performed customer software installations and on-site deployments before transitioning into software development.

  • Deployed Windows Server environments (2003/2008/2012), Microsoft Lync/Skype for Business Server, and Asterisk integrations
  • Implemented PKI/Certificate Services environments and Crescendo smartcard solutions on Windows Server 2008
  • Transitioned into .NET/C# development including QA testing, bug fixes, and peer code review while maintaining specialist duties
  • Delivered internal research presentations on infrastructure and deployment topics
Capabilities

Technical
Skills.

CI/CD & DevOps

Atlassian Bamboo, GitHub Actions, Docker CE/Moby, Crucible, Git, Setup Factory, automated build pipelines

Project Management

Jira (admin-level), Confluence, Agile/Scrum, sprint facilitation, backlog grooming, PRD reviews

Languages

.NET / C#, VB.NET, SQL, Lua scripting, basic JavaScript/Angular familiarity

Infrastructure

Windows Server 2003–2016, IIS, Microsoft Lync/SfB, PKI/Certificate Services, Docker CE/Moby

AI Tools

Cursor, Claude (Anthropic) — used daily for scripting, tooling, and developer productivity acceleration

People & Operations

Technical recruiting, developer onboarding & training, cross-functional liaison, executive communication, process design

Let's Talk

Get in
Touch.

Whether you have an opportunity to discuss, a question, or just want to connect — my inbox is always open.

📧 Email: nick@nlanning.com
🔗 LinkedIn: linkedin.com/in/nick-lanning
📍 Fort Mill, SC
📞 980-239-3833